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About Us This web site is owned and operated by Barnstormers and is an established equestrian website with a proven track record. We pride ourselves on offering a fast, friendly and professional service and, to this end, all of our staff are horse owners with many years of experience between them. Our discounts are based on manufacturers` RRP.

Our shop prices may vary from those on our website. Please call us on 01432 850885 to check availability before making a special journey.

We hope you will enjoy shopping with us and if you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Dairy
Telephone : 01432 850885

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We try to ensure that all prices on the website are correct but errors may occur. Where we discover an error in the price of goods that you have ordered we will inform you as soon as reasonably practicable and give you the option of paying the correct price or cancelling your order. If you cancel your order we will give you a full refund. If we cannot contact you we will treat the order as cancelled.

Shipping And Handling Postage on all orders (without Rugs and other large items as detailed in our online catalogue) for delivery to UK mainland is £2.95/£3.95 or free if you spend over £75 (including VAT and insurance). The maximum postage charged for normal delivery within the UK mainland is £6.75. A next day delivery service is available for £9.00 subject to the items being in stock and ordered before 1.00pm. Normal deliveries are made Monday - Friday between 8am - 6pm. Saturday delivery is possible at a minimum cost of £20.00 (UK mainland only)

FREE UK MAINLAND SHIPPING - If you add other items to your basket, any shipping charge shown will be deducted by us before your order is processed. Our normal delivery charges will be added manually for any orders not on the UK mainland. (UK Post Codes not included within our UK Mainland Area are shown on our Delivery Charges Page).
Please see our Delivery Charges page for a full list of current charges.

In the unlikely event a parcel is returned to us by our courier company through no fault of our own, an additional cost of £6 may apply to cover the extra charge we have to pay.

The vast majority of parcels require a signature and we are happy to delivery to an alternative address such as your work or leave with a neighbour If you request your parcel be left without a signature you are accepting total responsibility and Barnstormers cannot be held liable for any loss that may occur so please ensure that the order is to be left in a secure place. Not all couriers will leave a parcel without a signature but we will add the instruction to your package.

Delivery Schedule We endeavour to despatch orders within 1/3 working days when paid for by credit/debit card.

We use Royal Mail or Interlink Express (part of the DPD). Items by courier service will be delivered between 8am and 6pm and will require a signature so please ensure that someone will be available to sign. You can leave special delivery instructions (leave with a neighbour or perhaps a safe place) in the box after you have filled in the Cardholder's address. If you request your parcel be left without a signature you are accepting total responsibility and Barnstormers cannot be held liable for any loss that may occur.

The vast majority of UK orders are received within 2/5 working days.

Where estimated timescales for delivery are given we will make reasonable efforts to deliver goods within those timescales. Delays are sometimes inevitable due to uncontrollable factors and Barnstormers shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Any parcel delivered damaged must be noted when signed for with the courier so please do check your parcel when it is delivered. You must also inform us within 24 hours if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. Risk of loss or damage of products passes to you when products are delivered or when the first attempt at delivery of the products has been made.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices on our website include VAT where applicable. Please contact us for the corrected price if you live outside the EU.

Credit Card Security Sellerdeck Payments, powered by CreditCall is a processing system for secure online transactions. CreditCall is certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS Level 1) so you know the transaction data we process is in the safest possible hands.

When you are about to make your payment, you are taken to a fully encrypted website page on the Secure Payment Server belonging to Actinic Payments .Their only function is to take and process credit and debit card details to facilitate your purchase and as such are in a group of the most secure websites on the internet.

You can check you are on a secure website before entering your card details by making sure the URL begins with "https://" and also checking for the padlock symbol in your browser.

Please note that at no stage during the purchase, or subsequently, do we have sight of the full card number, apart from the last 4 digits.

Also, NONE of your card details are held by us at any time.

Guarantee Although every effort is made to ensure that prices and information are correct, we reserve the right to change prices, products, specifications or withdraw products at any time without notice.

In so far as the laws allows, we shall not be liable for any loss, damage, cost or injury (direct or indirect) caused to you by your use of the Website, the Online Ordering Service and/or the Products. Your sole remedy in respect of any such loss, damage cost or injury, which is proven by a competent authority to be due to our acts or omissions, shall be to discontinue use of the Website and/or recover of the price paid for the Products.

All goods are offered subject to availability.

Barnstormers will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

Barnstormers will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Barnstormers accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Barnstormers will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or otherwise out of or in connection with the terms and conditions for any:

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01432 850885 (International +44) or write to us at Barnstormers, The Dairy, Thingehill, Withington, Herefordshire HR1 3QG.

Privacy Policy Barnstormers do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

We are happy to give refunds and/or exchange goods returned to us unused, with their tags and undamaged within 14 days of customer receipt. Do this by contacting us by email quoting the order number supplied to you. Please note that breakages, damage and ommisions must be notified within 24 hours of your order being delivered. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. When returning goods to us please use the most cost effective method. We will not refund postage where express, Saturday delivery or overnight services have been used unless agreed beforehand with us.

Any goods returned should be in saleable condition.

All exchanges, including Free Delivery items, are subject to a return postage charge of £3.50 (UK Mainland Only). All other post codes are charged at our standard rates.

If you require an exchange/refund for items bought for Christmas Present please return them to us by 9 January.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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