Barnstormers
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  Barnstormers

SHOP
Unit 1
Brockington Road
Bodenham
Herefordshire
HR1 3HT

WAREHOUSE
Hampton Mill
Hope under Dinmore
Leominster
Herefordshire




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Information

About Us Barnstormers is an established equestrian website with a proven track record specialising in the complete Shires Equestrian Products Range. If you see items in the catalogue that are not on our site, please do contact us for assistance. We pride ourselves on offering a fast, friendly and professional service and, to this end, all of our staff are horse owners with many years of experience between them. Our discounts are based on manufacturer's RRP. We hope you will enjoy shopping with us and if you have any questions, suggestions or comments please email us at sales@barnstormers.co.uk.

Shop prices may vary from our website. Please call us on 01568 797970 to check availability before making a special journey.

By utilising this website you are agreeing to the following terms of business.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket.

We do not charge for any item until it is ready to ship. Occasionally, due to high demand or popularity, an item may be out of stock. Any item we cannot supply that is part of a larger order will be sent on postage free when it arrives back in stock. All items are offered subject to availability,

Should you wish to cancel any part of an order please email us at sales@barnstormers.co.uk. We will then (providing the item has not already been shipped) send a reply to you confirming cancellation. A cancellation is not complete until the customer has received the confirmation from us.

Although every effort is made to ensure that prices and information are correct, we reserve the right to change prices, product specifications or withdraw products at any time without notice.

We accept Visa, Switch, Solo, Mastercard and Delta. You may send your credit card information via phone or fax. Please allow 6 working days for cheque clearance if you order by post.

Shipping And Handling Postage on all orders (without Turnout Rugs, Stable Rugs and other large items as detailed in our online catalogue) for delivery within the UK mainland is £4.00 (including VAT and insurance). The maximum postage charged for normal delivery within the UK mainland is £6.75. A next day delivery service is available for £8.50 subject to the items being in stock and ordered before 1.00pm. Normal deliveries are made Monday-Friday between 8-6pm, Saturday delivery is possible at a cost of £20.00. (UK mainland only).

Northern Ireland and Scottish Islands delivery costs £6.95; Channel Islands costs £12.00. Please note that our online system is at present unable to apply these charges and the cost of postage will be adjusted by ourselves. European and World Wide Orders - delivery will be charged at cost. Please email us at info@barnstormers.co.uk if you would like a quote.

Delivery Schedule We endeavour to despatch orders within 1/3 working days when paid for by credit/debit card. Most items are sent by courier service who will deliver between 8 am to 6 pm and will require a signature so please ensure that someone will be available to sign. You should receive your goods within 3/4 working days of placing your order. However, please allow an extra day for Scottish Highlands and Islands and up to 5 working days at times when we have our Annual Sale or Annual Rug Offer. Please allow an additional 5 working days if paying by cheque.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union for delivery within that area, 17.5% VAT is included. All other orders are VAT free. Please contact us for the corrected price if you live outside the EU.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Although every effort is made to ensure that prices and information are correct, we reserve the right to change prices, products specifictions or withdraw products at any time without notice.

The above terms and conditions do not affect consumer statutory rights.

Reaching Us If you need to reach us, please email us on info@barnstormers.co.uk, alternatively, you can call on 01568 79 79 70 (International +44 ) or write to us at Barnstormers, The Barn, Hampton Mill, Hope under Dinmore, Leominster, Herefordshire HR6 0PN.
Privacy Policy Barnstormers does not disclose buyers information to anybody.

Returns Policy We are happy to give refunds and/or exchanges (less postage charges) on goods returned to us unused, with their tags and undamaged within 7 days of customer receipt. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order then we are not obliged to repay any of the delivery charge. Please note that breakages, damage and ommisions must be notified within 24 hours of order being delivered. Returns postal charges are the responsibility of and are to be paid for by the customer and we strongly advise that you obtain Proof of Postage and adequate insurance as we cannot accept responsibility for items lost or damaged. Postage is charged on exchanged goods.

We do not exchange riding hats or riding helmets.

Under the Health and Safety at Work Act 1974 we are unable to handle and inspect any item unless it is clean and dry.

If goods are returned for a refund when a free gift has been received then the customer must return the gift or have the cost of the gift deducted from any refund if the final total falls below the qualifying value.
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  Post Charges

UK Mainland
Min £4 Max £6.75
NI & Scottish Isles £6.95
Any Size Any Weight

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